At ko9, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document details how we collect, use, store, and protect the personal data of every member in Malaysia.
Six core pillars that form the ko9 privacy policy — each designed to ensure your personal data remains safe and in your control at all times.
Ko9 uses 256-bit SSL encryption for all communications between your device and our servers. Sensitive data such as bank account information and identification details are stored using AES-256 encryption — the same standard used by leading financial institutions worldwide.
Ko9 has never and will never sell, rent, or trade members' personal data to any third party for marketing or advertising purposes. Your data is used solely for the purposes stated in this policy and nothing beyond that.
Every ko9 member has the full right to access, amend, download, or delete their personal data at any time. The data management portal is available directly within your account, with no need to contact support for basic actions.
Ko9 member data is stored in Tier III-rated data centres equipped with multi-layered physical and digital security systems. All database access is logged and monitored in real time by our dedicated IT security team around the clock.
In the event of any security breach involving your personal data, ko9 is committed to notifying you within 72 hours of the incident being detected. We will also take immediate action to contain the damage and prevent similar incidents in the future.
Ko9 uses cookies to enhance your browsing experience. You can manage your cookie preferences at any time through your browser settings. Essential cookies required for core platform functionality cannot be disabled, but all optional cookies are fully within your control.
Important Note: This Privacy Policy forms part of the ko9 Terms and Conditions. By using the ko9 platform, you confirm that you have read and understood how we handle your personal data as described in this document.
Ko9 (hereinafter referred to as "we", "ko9", or "Platform") is an online wagering and casino platform committed to protecting the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information.
We understand that in today's digital age, your trust in any platform begins with the confidence that your personal data is handled responsibly. That is why this privacy policy is written in clear, plain language — not confusing legal jargon — so you know exactly what happens with your information.
This policy applies to all services provided by ko9, including the ko9.plus website, the ko9 mobile app, and all official ko9 communication channels including email, live chat, and social media.
Ko9 only collects data that is strictly necessary to provide safe, high-quality services. The following are the types of data we collect and the purposes for which they are collected:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC), fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Data | Bank account number, bank name, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Account security, fraud prevention |
| Usage Data | Betting history, favourite games, active session time | Service improvement, responsible gaming |
| Communication Data | Support chat records, emails with ko9 | Complaint resolution, support quality improvement |
Data Minimisation Principle: ko9 practises the principle of data minimisation — we only collect data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is required to provide our services.
Every piece of data we collect has a clear and legitimate purpose. ko9 uses your personal data for the following purposes:
Ko9 does not use your data to make automated decisions that have legal or significant effects on you without appropriate human review.
Ko9 does not share your personal data with third parties except in the circumstances outlined below. In all cases where data is shared, we ensure that the receiving party adheres to data protection standards comparable to our own.
ko9 Guarantee: We never sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes unrelated to the provision of ko9 services to you.
Ko9 continuously invests in security infrastructure to ensure your personal data is protected at all times. The key security measures we implement include:
Data Retention Period: ko9 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account termination, core data is retained for a minimum of 5 years for legal compliance and financial record purposes. Data that is no longer required is securely deleted using certified data erasure methods.
Data Breach: In the event of any security breach affecting your personal data, ko9 is committed to notifying you within 72 hours after the incident is identified, along with information on the affected data and the steps being taken.
Ko9 respects and upholds your rights regarding your personal data. The following are the rights you hold as a ko9 member:
You have the right to know what personal data we hold about you and to request a copy at any time.
You have the right to request correction of any inaccurate or incomplete data without undue delay.
You have the right to request the deletion of your personal data, subject to applicable legal retention requirements.
You have the right to receive your personal data in a machine-readable format for transfer to another provider.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
You have the right to request a restriction on the processing of your data under certain circumstances defined by law.
To exercise any of the above rights, please contact the ko9 data protection team via Live Chat or our official email. ko9 will process your request within 30 business days from the date of receipt of the completed request.
Ko9 uses cookies and similar tracking technologies to enhance your experience on our platform. There are three categories of cookies we use:
You can manage and disable optional cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality or your user experience on the ko9 platform.
The ko9 platform is exclusively for individuals aged 18 years and above only. ko9 does not intentionally collect or process personal data from individuals under the age of 18.
If we become aware that a child's personal data has been collected without valid parental or guardian consent verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child has registered an account at ko9 are requested to contact us immediately.
Strong Warning: ko9 enforces a zero-tolerance policy regarding the use of the platform by minors. Any account confirmed to be owned by a minor will be immediately terminated, and the matter may be reported to the relevant authorities.
Ko9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any material amendments will be communicated to you through:
Continued use of the ko9 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account before the amendment takes effect.
Previous versions of this Privacy Policy are kept in our archives and may be requested by any member who wishes to compare the changes that have been made.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by ko9, please contact us through the following channels:
Ko9 will endeavour to respond to all privacy-related enquiries within 5 business days. For more complex requests such as data transfers or account deletion, processing may take up to 30 business days.
For complaints that cannot be resolved through the channels above, you have the right to refer the matter to the relevant data protection authority in your region of residence. ko9 will cooperate fully with any investigation carried out by that authority.
Now that you know ko9 takes your privacy seriously, register a free account today and enjoy a premium, safe, fair, and fun wagering experience alongside over 100,000 Malaysian members who already trust ko9.